Enplugged is an independent publication about phone problems. We explain the error messages and background processes that Samsung, Android and iPhone users run into, and set out the fixes in order from safest to most drastic, so nobody resets a phone that only needed its cache cleared.
Guides are researched from manufacturer documentation, official support notices and reliable reporting, and each one says where its information comes from. Where we have not tested a fix on a device ourselves, the guide says so. Pages are revised when an OS release or an app change makes the advice out of date. We are ad-supported and editorially independent.